How to register
We have an open list and welcome requests for registration from patients living in or moving to the practice area.
You can register by completing the relevant forms available from reception or print them off from our website. Please complete the New-patient-health-questionnaire and a GMS1 registration form. Please ensure that both forms are completed and that you complete all of the sections on the forms including your NHS number and full details of your previous doctor. This will enable us to retrieve your medical notes more quickly. These registration forms will need to be completed for each member of your family that wishes to register with our practice.
You will also need to provide proof of identification and address when handing in your registration forms. You will need to provide one of the following documents from each of the lists:
Proof of Identity
Passport, driving licence, birth certificate, marriage certificate, medical card
Proof of Address
Utility bill, bank/building society statement, payslip (with address), external correspondence (solicitors/estate agent, showing name and address)
You will be asked to complete a general health questionnaire and new patients requesting a health check will be seen by one of our practice nurses.
Summary Care Record
The NHS in England is introducing the Summary Care Record (SCR) which will be used in emergency care.
The record will contain information about any medications you are taking, allergies you suffer from and any bad reactions to medicines you have, to ensure those caring for you have enough information to treat you safely.
Your SCR will be available to authorised healthcare staff providing your care anywhere in England, but they will ask your permission before they look at it. This means that if you have an accident or become ill, healthcare staff treating you will have immedidtae access to important information about your health.
We are supporting the SCR and as a patient you have a choice. If you would like the SCR you do not need to do anything and a SCR will be created for you. If you do NOT want a SCR you will need to opt-out using this form and hand it in to the Practice. http://www.lincolnshire.nhs.uk/scr/
If you do nothing we will assume you are happy for us to create a SCR for you. Children under 16 will automatically have a SCR created for the, If you are the parent or guardian lof a child under 16 then you may request to opt them out and we will consider this request.
All services in the practice are by appointment. If you feel that your problem is urgent we promise that a clinician will assess you on that day, although this may not be the clinician you usually see. All appointments with a doctor are assessed on the telephone first. Please telephone the surgery on the day you wish to speak to a doctor and you will either be put straight through to the doctor or called back on the telephone number you give as soon as possible, unless later by request. Phlebotomomy, INR and all nursing appointments are available to be pre-booked up to two weeks in advance.
If you cannot keep your appointment, please notify the surgery as soon as possible as we can offer the appointment to someone else.
The Practice closes every Wednesday lunchtime (1:00 - 2:30) to allow for protected staff training.
Home Visits are available as a service for patients who are unable to attend the practice because of illness. Seeing a patient on a home visit takes on average three times as long as in the practice. Patients are requested to telephone before 10.00 am for a visit request. If a home visit is requested, the details of the request will be passed to the doctor who will then call the patient and triage the request. We encourage all patients to visit the surgery for their consultations. We believe that this is better for the patient clinically because we have specific equipment and support staff to facilitate this.
Out of Hours 111 (free-phone number if in Lincolnshire) or outside area 0845 045 0281 or (01507) 611122 - When the practice is closed, there is an out of hours emergency medical service available at all times. This service is meant for urgent and emergency problems and should not be used to avoid the inconvenience of consulting during the day. If you need out of hours help, you should telephone 111 which is a free-phone number for all residents in Lincolnshire. Trained staff located at the call control centre will handle your enquiry. If you are able, you may be asked to attend the out of hours centre which is at Louth County Hospital.
For Residents within Lincolnshire, Telephone 111 for all enquiries which are non life-threatening (i.e. non 999)
NHS Direct Telephone 0845 4747 or Website www.nhsdirect.nhs.uk - NHS Direct operate a confidential 24 hour help and advice line and will make sure you are given appropriate advice or directed to the right healthcare service. NHS Direct also hold information on local GP, dental and pharmacy services.
Please complete our pre-travel questionnaire Travel Vaccine Questionnaire - JSFP Web and return to the Practice as soon as possible. A receptionist will then contact you to make a suitable appointment for your travel vaccs if required.
It is recommended that you have any travel immunisations at least 6 weeks before travelling.
There is further information about countries and vaccinations required on the links below:
|Middle East||Central Asia|
|East Asia||Australasia and Pacific|
Most travel vaccines are ordered on a private prescription and these incur a charge over and above the normal prescription charge. This is because travel vaccination is not included in the services provided by the NHS and therefore is a chargeable service.
|Family Planning||Advice on contraception including hormone implant & IUD fitting by appointment with our nurses||
Book at reception
|Antenatal & Postnatal Care||
|Mother and Baby||
Book for both at reception
Regular check-ups and advice from practice nurses on lifestyle, inhaler techniques and medication.
Regular reviews with specialist nurse
|Diabetes||Regular diabetic reviews|
|Gynaecology||Outpatient clinic for new referrals and follow-ups by a leading Consultant Gynaecologist||Fortnightly by referral|
|Cervical Smears||Routine recalls||By appointment|
|Chlamydia Screening||For all 16-24 year olds||On request|
|Anti Coagulation||Warfarin clinics (first appointment by GP referral)||Mon & Thur|
Bloods taken daily 8:30-11:50am
|Daily by appointment|
|Ultrasound||Outpatient clinic by GP referral||Weekly by referral|
|Minor Surgery||Level one procedures for joint injections, aspirations and cautery||By appointment|
|NHS Health Checks||Preventative checks to people aged 40-74 years to assess their risk of vascular disease (heart disease, stroke, diabetes & kidney disease)||By invite / appointment|
Please order your repeat prescription from the surgery using your computer printout attached to your last issue of medication. You can order your repeats in the following ways;
- By bringing your computer printout to the surgery - Tick clearly the item you require on the computer printout, then place it in the repeat prescription deposit box outside the dispensary hatch.
- By Telephone (01507) 611122 - Please state your full name, date of birth and the medication required. If ringing outside our normal hours or the dispensers are busy, a message can be left on the answerphone.
- By SystmOnline - Please ask at dispensary for more details and to get your username and password.
Please REMEMBER we require a minimum of 48 working hours notice when ordering your repeat prescriptions or longer if possible. Weekends and Bank Holidays are not counted as working days.
At Bank Holidays and Christmas please allow a minimum of three working days.
MONDAYS are very busy - please order mid-week when possible even if you are a little early.
Local chemists have a delivery and collection of prescription service, please telephone the chemist of your choice for details.
Private Prescriptions - There may be a need for the doctor to issue you with a private prescription if the service you require is not covered by the NHS. The practice can provide a dispensing service for these prescriptions.
Medication Reviews - We are keen to ensure that patients with ongoing medical problems are monitored regularly. If the date for your next review with a doctor or nurse has passed you will be asked to make an appointment.
You only need a doctor’s note if you are unable to work and are ill for longer than seven calendar days. Your employer will provide you with an SC2 self-certificate form for shorter periods of illness.
Test results and General Enquiries
Since our telephones are very busy in the early morning, we ask you to telephone for test results (eg blood, urine, x-ray) and with general enquiries between 2.30 - 4.30, avoiding Mondays and the day following a Bank Holiday, as these tend to be very busy. To ensure confidentiality, we only release results to the patient, unless alternative arrangements have been agreed in writing.
Non-NHS services and Complementary Practitioners
The NHS does not pay for some of the services we provide. These include private sick notes, insurance forms, holiday cancellation forms, medical reports, fitness to travel certificates, private prescriptions, passport signing and some vaccination services.
Our fees for these services, which are in line with BMA approved national guidelines, are as attached. Please note these fees are payable in advance of the work being undertaken. We regret that if you fail to attend an appointment (or, fail to bring any samples or documentation required to enable the clinician to complete his examination and/or report), and another appointment then becomes necessary, the fee will be payable again in full.
The Practice also provides a home for a number of Complementary Practitioners. These include an Acupuncturist, a Counsellor and Reflexologist (whose services include Aromatherapy and Massage). Whilst practising from within the building they are NOT part of the NHS and treat patients privately for a fee. The Doctors are happy to refer to them but the cost is to the patient.