Welcome to The James Street Family Practice 


On behalf of the Partners; Drs Mowat, Ko, Mathew, Henderson and our Managing Partner Jackie, welcome to our surgery.

The surgery is open between 8.00am - 6.30pm Monday to Friday (except Wednesday when we close between 1.00pm and 2.30pm).  The Dispensary is open between 9.00am - 6.00pm, as above.  We are closed on Saturdays and Sundays.

Flu and Pneumonia Vaccines 2014

We are holding our Flu Drop-In days for all eligible patients, other than the 2,3 and 4 year olds on the following days:

Wednesday 8th October 2014;  8.15am - 6.00pm

Thursday 16th October 2014:  8.15am - 6.00pm 


 You have chronic respiratory disease

 You have chronic heart disease

You have chronic kidney disease

 You have chronic liver disease

 You are diabetic

 You have a weak immune system/Immunosuppression

You are over 65 years of age or over

 You have a history of stroke or TIA or Multiple Sclerosis or a disease of the central nervous system

 You are Pregnant

 Those who are in receipt of carer’s allowance, or those who are the carer of an older, disabled or Immunosuppressed person whose welfare may be at risk if the carer falls ill


All healthy children aged 2, 3 and 4 are invited to receive a new flu vaccine this year.  This is in the form of a nasal spray and is available on a Drop-In day on:

Tuesday 21st October 2014:  8.15am - 6.00pm

 Pneumonia Vaccine

This is usually a ‘one-off’ vaccine and can be given at any time of year to patients in an ‘at risk’ group. We often offer it at Flu Clinics if an eligible patient has not already had one.  Re-immunisation is not currently recommended for most people. Re-immunisation is only recommended after 5 years for people whose antibody levels are likely to decline rapidly, for example those with no spleen, with problems with their spleen or with nephrotic syndrome. Please do not hesitate to ask Doctor or Practice Nurse about your individual situation.

New Patients

We are currently accepting new patients - please refer to 'Our Services' for details on how to register.


James Street Family Practice now has an appointment system that guarantees you will be seen within one working day.  The best way to book an appointment is by phone.  Ring the Practice on 01507 611122, give a brief description of your problem (you do not have to do this, but it helps us to know who the best person is for your to talk to).  Your telephone number will be taken and a doctor or nurse practitioner will call you back.  Should you need to be seen, an appointment will be booked directly with the clinician at a mutually convenient time.  As a top-tip, for routine reviews or results please try to avoid ringing on Mondays or the day after a Bank Holiday as they tend to be busy!

Online Appointment Booking

We are now able to offer our Patients the opportunity to pre-book a telephone appointment with a GP online.  The appointments available will be for a telephone call-back from the GP only, similar to if you had called in the Surgery that morning and requested an appointment over the telephone.

You will need to come into the Surgery and ask the Receptionist for your log-in details to access online services.  Once  registered, you will be able pre-book a telephone consultation with a GP and also order your repeat prescriptions if required.

PLEASE NOTE: the slots available for pre-booking will be at 08:15 hours - this is not necessarily when you will receive your call back, although it will be as near to then as possible.

book telephone appointment onlinecancel telephone appointment online

Clinic times for our doctors are between:

Monday 8.15am - 12.30pm 2.00pm - 5.30pm
Tuesday 8.15am - 12.30pm 2.00pm - 5.30pm
Wednesday 8.15am - 12.30pm 2.30pm - 5.30pm
Thursday 8.15am - 12.30pm 2.00pm - 5.30pm
Friday 8.15am - 12.30pm 2.00pm - 5.30pm

 Click here to find out about our Dr First appointment system 

 Online services

If you do not have a username and password, please contact the practice to register for SystmOnline.

scripts_online_finalUpdate your contact details onlineUpdate your clinical details online


Outside Surgery Hours

For urgent appointments outside our normal surgery hours, please call the Out of Hours service on 111.  This is a freephone number from all landlines and mobiles.  If you should experience any problems connecting to 111, please call NHS Direct on 0845 4647 to report this to a call advisor and be transferred to the service.