Welcome to The James Street Family Practice
On behalf of the Partners; Drs Mowat, Ko, Mathew, Henderson and our Managing Partner Jackie, welcome to our surgery.
The surgery is open between 8.00am - 6.30pm Monday to Friday (except Wednesday when we close between 1.00pm and 2.30pm). The Dispensary is open between 9.00am - 6.00pm, as above. We are closed on Saturdays and Sundays.
James Street Family Practice now has an appointment system that guarantees you will be seen within one working day. The best way to book an appointment is by phone. Ring the Practice on 01507 611122 begin_of_the_skype_highlighting 01507 611122 FREE end_of_the_skype_highlighting, give a brief description of your problem (you do not have to do this, but it helps us to know who the best person is for your to talk to). Your telephone number will be taken and a doctor or nurse practitioner will call you back. Should you need to be seen, an appointment will be booked directly with the clinician at a mutually convenient time. As a top-tip, for routine reviews or results please try to avoid ringing on Mondays or the day after a Bank Holiday as they tend to be busy!
Online Appointment Booking
We are now able to offer our Patients the opportunity to pre-book a telephone appointment with a GP online. The appointments available will be for a telephone call-back from the GP only, similar to if you had called in the Surgery that morning and requested an appointment over the telephone.
You will need to come into the Surgery and ask the Receptionist for your log-in details to access online services. Once registered, you will be able pre-book a telephone consultation with a GP and also order your repeat prescriptions if required.
PLEASE NOTE: the slots available for pre-booking will be at 08:15 hours - this is not necessarily when you will receive your call back, although it will be as near to then as possible.
Clinic times for our doctors are between:
|Monday||8.15am - 12.30pm||2.00pm - 5.30pm|
|Tuesday||8.15am - 12.30pm||2.00pm - 5.30pm|
|Wednesday||8.15am - 12.30pm||2.30pm - 5.30pm|
|Thursday||8.15am - 12.30pm||2.00pm - 5.30pm|
|Friday||8.15am - 12.30pm||2.00pm - 5.30pm|
Click here to find out about our Dr First appointment system
If you do not have a username and password, please contact the practice to register for SystmOnline.
Outside Surgery Hours
For urgent appointments outside our normal surgery hours, please call the Out of Hours service on 111. This is a freephone number from all landlines and mobiles. If you should experience any problems connecting to 111, please call NHS Direct on 0845 4647 to report this to a call advisor and be transferred to the service.
EDSM - Sharing Your Medical Records
The clinical computer system used at James Street Family Practice is SystmOne. It is a system that is used widely in this area and across England. This system gives us a facility (The Enhanced Data Sharing Model - EDSM) to share your health record with other health providers involved in your care.
Your health record includes your medical history, details about your medication and any allergies you may have. You can now choose whether to share these full medical details with other health provider units (for example District nurses).
Many organisations may use SystmOne including some GP practices, out of hours services, children's services, community services and some hospitals. Sharing your health record will help us deliver the best level of care for you.
You have two choices which allow you to control how your record is shared. You can change these choices at any time by completing the EDSM Consent Form.docx
This controls whether your information recorded at this practice can be shared with other health care providers.
This determines whether or not this practice can view information in your record that has been entered by other services who are providing care for you or who may provide care for you in the future.
Imagine you are receiving care from three services, your GP, a district nurse and a smoking clinic. You want your GP and district nurse to share information with each other and you want both of them to know your progress at the smoking clinic. However, you don't want the smoking clinic to see any of your other medical information.
Your sharing choices at each place would be:-
Download a EDSM Consent Form.docx. Please return the completed form to the surgery so that we can update your records.
- In very exceptional circumstances your information may be shared without your permission - for example if your life is at risk.
A parent can give consent to share a child’s record. This will be recoded as “Consent Not Asked” and “parental consent given” noted as the reason why the record was shared.
Vaccinations will be shared regardless of whether there is a consent to share or not.
Summary Care Record
The Summary Care Record (SCR) is a national sharing of demographic data such as name and address etc plus current medications and allergies. This information can be accessed by other health provider units, including hospitals and Out of Hours doctors that may or may not use the same clinical computer system as us.
For more information download the patient leaflet.
If you do not wish this information to be shared, please download, complete and return the Opt Out form to the surgery so that we can update your records.
Patient Participation Group
The James Street Family Practice PPG group was formed in November 2010. The group comprises of 12 patients drawn from a wide spectrum of the type of users of JSFP. To find out more about our Group and the reuslts of our recent survey, follow the link: Read more...
You can call 111 when you need medical help fast but it’s not a 999 emergency. NHS 111 is a fast and easy way to get the right help.