Welcome to The James Street Family Practice

surgery-front

On behalf of the Partners; Drs Pike, Mowat and Ko and our associate doctors, Drs Saddik and Strina, welcome to our surgery.

The surgery is open between 8.00pm - 6.30pm Monday to Friday (except Wednesday when we close between 1.00pm and 2.30pm). The Dispensary is open between 9.00am - 6.00pm, as above. We are closed on Saturdays and Sundays.

James Street Family Practice now has an appointment system that guarantees you will be seen within one working day. The best way to book an appointment is by phone. Ring the Practice on 01507 611122, give a brief description of your problem (you do not have to do this, but it helps us to know who the best person is for your to talk to). Your telephone number will be taken and a doctor or nurse practitioner will call you back. Should you need to be seen, an appointment will be booked directly with the clinician at a mutually convenient time. As a top-tip, for routine reviews or results please try to avoid ringing on Mondays or the day after a Bank Holiday as they tend to be busy!

Clinic times for our doctors are between:

Monday	8.15am - 12.30pm	2.00pm - 5.30pm
Tuesday	8.15am - 12.30pm	2.00pm - 5.30pm
Wednesday	8.15am - 12.30pm	2.30pm - 5.30pm
Thursday	8.15am - 12.30pm	2.00pm - 5.30pm
Friday	8.15am - 12.30pm	2.00pm - 5.30pm

Find out about our Dr First appointment system

At James Street we will endeavour to provide you and your family with
excellent clinical care and we are always happy to
receive feedback from you if you think any area of our service is deficient.

Jackie Rotherham - Practice Manager

______________________________

Outside Surgery Hours

For urgent appointments outside our normal surgery hours, please call the Out of Hours Service on 111. This is a free-phone number from all landlines and mobiles. If you should experience any problems connecting to 111 please telephone NHS direct on 0845 46 47 to report this to a call advisor and be transferred to the service.

Patient Participation Group

PPG

The James Street Family Practice PPG group was formed in November 2010. The group comprises of 12 patients drawn from a wide spectrum of the type of users of JSFP. It exists to advise the Practice on patients’ views regarding the development of the Practice and Dispensary and allow the Practice to consider patients views when reviewing and expanding services.

The role is unpaid and on a voluntary basis. There is no specific duration or contract and the group meets every 3 months throughout the year.

We welcome applications to join the PPG group at any time. There is no guarantee that making an application would mean that you will join the group as it depends on group numbers and composition at the time. We already know many of the different types of patient that come to us and want to ensure that we get a really good spread in the group.

At present we would be particularly interested to hear from anyone under 25, or who has very young children.

If you become interested in applying to join our Patient Participation Group then please complete the link to the right of this page (E-mail PPG application) clearly stating your desire to be on the PPG group.

The email PPG exists in order to ensure that as many patients as possible are involved in the decisions we make. We would, therefore, like to invite our patients to be on a contact list so we can approach you (preferably via email) to ask your views on specific questions.

If you are willing to be a contact member please complete the link to the right of this page (Patient Participation Group).

Thank you!

Terms of Reference of the PPG can be found here: Terms of Reference of the Patient Participation Group.doc

Minutes of our meetings are as follows:

PPG_presentation 24.112010.ppt

Patient Participation Group Meeting Wednesday 2nd March 2011.doc

Patient Participation Group Meeting Monday 6th June 2011.doc

Patient Participation Group Meeting. Wednesday 31st August 2011.doc

Patient Participation Group Meeting. Thursday 1st December 2011.doc

Patient Participation Group Meeting. Wednesday 29th February 2012.doc

Results of recent Patient Survey: PPG Questionnaire rslts.xls

Results of the PPG Practice Survey 2011-12

In view of the new Practice appointment system and the development of The Patient Participation Group we sought to seek the view of patients on how we are doing at James Street, which would enable the practice to obtain feedback and use it to provide the best possible service for our patients.

The results of the enclosed survey went out to all the E-mail Patient Participation Group members in addition to being in the surgery for all those patients who attended and wished to complete. All questionnaires returned have been collated and analysed in-house. For credibility and probity these have all been collated and saved in order to provide “the reasonable person” with confidence that the reported outcomes are valid. Results are based on a patient response rate of 42% (178 forms received out of 424 issued).

PPG Questionnaire rslts.xls

Overall the results were overwhelmingly positive and the both the Practice and the PPG was very pleased with this. On summary, the following suggestions for improvement were made:

Promote the results to all patients with statistics to be published on notice board and information on the Jayex Board.
Recorded phone message from Dispensary needed tweaking to explain why it wasn’t always possible to be answered.
Survey the amount of telephone calls that are for repeat requests and indeed how many telephone calls are received by dispensary.
Patients not always aware that they can specify a GP of choice and patients should be informed that if a particular GP has requested them to call back for review they can specifiy that GP for the purpose of continuity of care.

Responses to additional comments from the Survey:

Would like a Chiropodist please.

Although the NHS cannot fund this, the Practice has commissioned the services of a Foot Healthcare Practitioner to come to the Practice every Tuesday afternoon from March 6th on a private basis for the benefit of our patients.

Some pre-bookable appointments please.

For the appointment system to run effectively and to meet the increased demand, this is not encouraged. Reception are unable to action this; however, the patient can speak with the doctor whereby a mutually agreeable arrangement could be made, should this be required/necessary. This is unlikely howver to be accommodated on a Monday due to the heavy demand.

Would like to speak to the doctor of my choice not anyone when I ring up please.

If, for continuity of care, your condition has been regularly reviewed by a specific doctor, you can ask for that GP to call you back. A patients request is always recorded and if that doctor is available to call back that day then they certainly will endeavour to do so. Only occassionaly does another GP phone to help their colleague out when they are inadvertanly delayed with emergencies or similar.

Dont feel happy about having a chest infection diagnosed over the phone.

We have a Nurse Practitioner with whom you can book directly with. As she has many years specialising in coronary conditions, she is fully competent to deal with any chest-related illness. Of note she is also available to deal with any minor illness directly on the day. Please just ask for an appointment with Nurse Gaye Roberts.

Other entertainment, other than well read magazines. Couple of TV screens?

The literature is currently being tidied up and we are actively looking at silent running tvs promoting healthcare issues and practice literature. This however has yet to be finalised.