Welcome to The James Street Family Practice

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On behalf of the Partners; Drs Pike, Mowat and Ko and our associate doctors, Drs Mathew and Strina, welcome to our surgery.

 

The surgery is open between 8.00am - 6.30pm Monday to Friday (except Wednesday when we close between 1.00pm and 2.30pm).  The Dispensary is open between 9.00am - 6.00pm, as above.  We are closed on Saturdays and Sundays.

 

Appointments

James Street Family Practice now has an appointment system that guarantees you will be seen within one working day.  The best way to book an appointment is by phone.  Ring the Practice on 01507 611122, give a brief description of your problem (you do not have to do this, but it helps us to know who the best person is for your to talk to).  Your telephone number will be taken and a doctor or nurse practitioner will call you back.  Should you need to be seen, an appointment will be booked directly with the clinician at a mutually convenient time.  As a top-tip, for routine reviews or results please try to avoid ringing on Mondays or the day after a Bank Holiday as they tend to be busy!

 

Clinic times for our doctors are between:

Monday 8.15am - 12.30pm 2.00pm - 5.30pm
Tuesday 8.15am - 12.30pm 2.00pm - 5.30pm
Wednesday 8.15am - 12.30pm 2.30pm - 5.30pm
Thursday 8.15am - 12.30pm 2.00pm - 5.30pm
Friday 8.15am - 12.30pm 2.00pm - 5.30pm

 Click here to find out about our Dr First appointment system 

 

Outside Surgery Hours

For urgent appointments outside our normal surgery hours, please call the Out of Hours servic on 111.  This is a freephone number from all landlines and mobiles.  If you should experience any problems connecting to 111, please call NHS dirce on 0845 46 47 to report this to a call advisor and be transferred to the service. 

  

Travel Packs

We can supply you with Adult essential medication packs for your forthcoming holidays.   The James Street Family Practice Adult Travel Pack details The James Street Family Practice Adult Travel Pack details   Please apply at Dispensary.

  

Confidentiality & Medical Records

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The practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:

  • To provide further medical treatment for you e.g. from district nurses and hospital services.
  • To help you get other services e.g. from the social work department. This requires your consent.
  • When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff. 

Freedom of Information

Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.

Access to Records

In accordance with the Data Protection Act 1998 and Access to Health Records Act, patients may request to see their medical records. Such requests should be made through the practice manager and may be subject to an administration charge. No information will be released without the patient consent unless we are legally obliged to do so. 

Complaints

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We make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the practice manager who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception. 

 

Patient Participation Group

PPG

The James Street Family Practice PPG group was formed in November 2010.  The group comprises of 12 patients drawn from a wide spectrum of the type of users of JSFP. To find out more about our Group and the reuslts of our recent survey, follow the link:  Read more...